Items with regular price over CAD $50 are eligible for returns. Returns are permitted for items sold in Canada only. From the day an order is delivered, customers have 7 days to decide if they wish to keep the item or not. We strongly recommend you to read the description under the clothing items to check sizing and material details. You can always email us (firstname.lastname@example.org) if you need more information on a particular item.
ITEMS NOT ELIGIBLE FOR A RETURN
Items with regular price under CAD $50 and sale items in our are final. All items not eligible for returns can be consigned. Click here to learn more about consigning your items with Elli Share.
TO REQUEST A RETURN:
Contact email@example.com with a brief explanation of the reasons for return. Our representative will get in touch with you within 2 business days. If the return is approved, a confirmation email will be sent to you after the return request along with instructions on how to send your item back.
You can choose to ship the item back with your preferred shipping service provider or have us print you a prepaid shipping label ($11.95). Cost of the prepaid shipping label will be deducted from your final refund amount. Items can be sent to: Elli Share, 907-1050 Smithe St. Vancouver, BC V6E 4T4, Canada.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You should expect your refund with 5 business days following the approval of your refund.